FAQ
The easiest way is to use the app on our website or visit us during Reception hours, Monday to Friday, from 10:00 AM to 6:00 PM. A deposit is required to confirm your reservation.
We do not accept reservations by phone.
We are available 24/7, so you can check in at any time.
Of course! We would be delighted to meet you beforehand.
You are welcome during reception hours, Monday to Friday, from 10:00 to 18:00. Outside these hours, a staff member can show you our facilities.
For English-speaking guests, we recommend visiting during reception hours or scheduling a call in advance to ensure an English-speaking staff member will assist you.
The deposit paid is non-transferable and non-portable and is refundable only under certain conditions: if the reservation is canceled and the reception is notified at least 15 calendar days before the first day of the reserved period. In this case, the cost of one night will be retained, according to the type of room booked.
The deposit represents payment for reserving the room for the desired period and is fully deducted from the total stay cost. The retained night’s cost covers the processing of the reservation and cancellation, as well as related bank transaction fees.
No. The accommodation fee must be paid in advance, at the time of signing the contract, for the entire stay.
The flow of arrivals and departures, especially during busy periods, requires time to prepare the rooms. If check-in or check-out occurs outside the scheduled hours, additional costs arise due to the use of spaces for pets arriving earlier or leaving later. These areas require extra cleaning and management, and the fee reflects our additional responsibility during these time slots.
- Health record of your dog.
- Usual food, portioned in bags so we can give the exact amount required.
- Toys: maximum 2 non-edible toys, new or intact, with no missing pieces. Otherwise, we will consider the risk that your puppy might have ingested pieces, and in that case, a veterinary emergency call will be required, at your expense.
- Blankets and beds: we have many blankets and baskets, always washed and disinfected; there is no need to bring blankets, mattresses, or beds from home, especially textile or padded ones that can be chewed.
- Familiar scent: to make your dog feel comfortable, you can bring a T-shirt, which can be left behind if needed. Our experience shows nothing more is necessary.
- Motivational toys or chewable items (edible): must be approved by Reception and one of our training instructors.
- Water: if your dog has a sensitive stomach, bring the water they are used to, or plain water. Our water is filtered and tested, but sensitive dogs prefer their familiar water.
Our main concern is the well-being and safety of our guests. We can accept a puppy that has received the booster of the polyvalent vaccine at least 15 days before boarding, which is approximately at 3 months old. In this case, an addendum to the boarding contract is required, and the puppy will remain in the room without direct contact with other dogs.
There is no strict age limit. However, we need to ensure that we can meet the special care requirements of your senior dog. Please discuss with us before booking and provide as many details as possible about: diet, treatments, health conditions, ability to climb stairs, etc.
In some cases, we may recommend one of the VIP rooms or together select the most suitable solution for your dog’s comfort and safety.
For dogs over 6 years old, an addendum to the boarding contract is required.
Puppies under 4 months are very sensitive and may have undetected congenital issues, illnesses in the incubation period, or other health conditions. Similarly, dogs over 6 years old, in the later stages of life, may have undiagnosed or unexpected medical problems.
From a medical perspective, both age groups are considered “high risk.”
We assure you that we will do everything possible to make your dog’s stay safe and enjoyable, and we thank you for your understanding.
All dogs have fresh water available at all times in their rooms and playpens; we ensure this consistently.
Some dogs have the habit of spilling water or playing with it, and we try to minimize this behavior as much as possible.
If your dog comes straight from playtime at pickup, they may be thirstier than usual. Even though water is always available, the excitement from play or socializing can sometimes prevent them from drinking before being picked up.
At the pet hotel, dogs may burn more energy than usual. They are more active, interact with other dogs, and play more, which can make their usual portion of food insufficient.
Additionally, even though we try to prevent it, some dogs may experience a loss of appetite due to the new environment or missing their family.
We recommend that during cold seasons you choose a room with suitable temperature control for your dog’s needs.
In any case, we will inform you if any issues arise, and together we will find the best solutions.
We do everything possible to ensure that your dog’s stay is safe and pleasant. Our staff is experienced, has been with us for many years, owns dogs themselves, and is trained to quickly identify any issues.
If a medical issue is detected, we first try to contact you (please provide a second phone number) and manage the situation together. If we cannot reach you, we contact your veterinarian, according to the details in the accommodation form, or the partner emergency veterinary service.
The entire procedure usually takes up to 30 minutes for minor issues. For more complex situations, the partner emergency service will take over the case.
Our activity is guided by love for animals, and their well-being is our top priority.
Our facility is regularly dewormed and disinfected, using professional medical and veterinary-grade products, as well as approved disinfectant detergents (Vircon, Ultrafresh). Rooms are disinfected after each stay, and annexes and walking areas are cleaned, disinfected, and dewormed periodically.
Although many animals pass through our doors, we ensure that all pets are up to date with vaccinations and deworming.
Even though we make every effort, staying at our pet hotel can be a stressful change for some dogs. This stress can be positive, expressed through exuberance, excitement, curiosity about other dogs, interactions with caretakers, and play, or negative, as a reaction to a change of environment and separation from family. We all know that stress can affect the body, leading to decreased immunity, gastrointestinal issues, or weight loss.
The most common medical issues we encounter are intestinal problems, especially diarrhea. These typically occur due to stress, changes in water, various treats or “special foods” brought by owners, and usually resolve quickly.
Other issues can include flare-ups of existing conditions, even those undetected or still invisible, such as dermatological problems. Additionally, any community of dogs, such as a pet hotel, carries the risk of kennel cough, similar to parks or doggy playgrounds. For this reason, we require vaccination at least 10 days before the stay.
In conclusion, we consider the risk at a Pet Hotel no greater than during a normal outing to the park.
The dog must be vaccinated, including against kennel cough, internally and externally dewormed according to age, and microchipped. All this information must be recorded in the health record, which you will present at check-in.
Vaccinations must be administered at least 10 days before the stay, and deworming at least 5 days before.
To ensure the best care, please inform us at the time of booking about any conditions or health issues your dog may have.
Puppies under 4 months and dogs over 6 years old, considered “high-risk groups”, will require an addendum to the accommodation contract.
Absolutely! We allow up to 2 non-edible toys, which must be new or intact, without missing parts. If there is a risk that pieces could be ingested, we will need to call the veterinary emergency service, with costs borne by you.
If your dog uses the play areas, toys may mix with those of other dogs, so we recommend bringing them back at check-out.
Puppies spend individual time in our specially designed, fenced, and covered outdoor pens, protected from unfavorable weather conditions.
Upon request and for an additional fee, during less busy periods, extra activities may be available, such as ball play or treadmill exercise.
We provide a large number of blankets and baskets, which are washed and disinfected continuously, so it is not necessary to bring beds, mattresses, or bedding from home, especially textile ones or those filled with padding, which can easily be chewed.
We provide stainless steel bowls and, for large dogs, special stands, all cleaned and disinfected after each stay.
We aim to make things as easy as possible for you, so it is recommended to leave non-essential items at home.
Of course! This is the best option. Please portion your dog’s food into plastic bags so we can ensure they receive the exact right amount.
If your dog is used to cooked food, we recommend bringing similar canned food. There is a wide range of high-quality options available, including BIO products or food for more selective dogs.
We do not accept bones, perishable cooked food, or raw food.
All these measures are based on our experience and are designed to provide maximum safety and care for our guests.
We will notify you immediately and manage the situation together. If time allows, you can place an online order with delivery to the pet hotel. Alternatively, we can provide food from the Royal Canin range, which will be paid at checkout.
We can administer oral treatments, such as pills or liquid solutions, as well as external treatments. These must be organized by you according to days and times, in separate bags or containers. Please provide the exact amount needed, without any surplus.
We do not administer injectable treatments; for these, you can contact an external veterinary service.
For dogs under treatment, signing an addendum to the accommodation contract is required.
Of course! They will have their own room, without a terrace, and will go outside individually.
We have the facilities and qualified staff to provide the best care for any breed. For special cases, please contact Reception before booking so we can choose the most suitable option for your dog.
Sensitive breeds can stay in rooms with adjusted climate control; active dogs in rooms with a private terrace; and aggressive dogs in rooms with reduced interaction.
Dogs that are aggressive toward other dogs are placed in individual rooms, and outdoor time in enclosures is also individual, without contact with other dogs.
For dogs that are difficult with people, we have specially designed rooms that allow management with reduced interaction to minimize stress.
Please contact us beforehand and provide a detailed description of the situation so we can choose the most suitable option for your dog.
For safety reasons, we can accommodate up to 2 medium or large dogs and 3 small dogs in the same room, only if they belong to the same owner and live together.
In this case, each additional dog receives a 50% discount on the room rate per night.
The dog will wear only the equipment provided by us. Any collar, harness, or accessory brought from home is not allowed for safety reasons.
Your dog’s well-being is our priority. If your dog is sociable, you can choose the Day Care service, where they will socialize and play in appropriate groups (see Day Care details).
Additionally, individual walks or treadmill training sessions are available depending on your dog’s needs. Prices for these services are discussed at Reception.
For stays longer than 2 weeks, your dog can also participate in training lessons with our certified instructors.
This period is necessary for your dog’s safety, to ensure no adverse reactions occur and that immunity has properly developed after vaccination.
Kennel cough is an upper respiratory infection that can affect dogs of all ages. It is not zoonotic, meaning it cannot be transmitted to humans.
Unneutered dogs may mark their rooms when they sense other dogs nearby or detect their scent. Even if they don’t show this behavior at home, it can happen at the Pet Hotel. Although we clean immediately, traces may remain, especially if the dog is agitated. Additionally, during walks, playtime, or socialization, dogs can get dirty. After a longer absence, you may notice the scent more.
We recommend scheduling a grooming session at our Pet Salon, where you can benefit from preferential pricing.
The Ringstar Pet Hotel facility has staff and/or an administrator available 24/7. However, they do not stay inside the dog’s room or walking enclosures, and dogs are not continuously monitored via video by staff.
If you choose a room with webcam access, your support is appreciated to help make your pet’s stay as pleasant as possible. You can call at any time, and a staff member will listen to your suggestions.
To respect the dogs’ rest hours and not disturb their sleep schedule, staff minimize movement in the facility between 11:00 PM and 6:00 AM.
Yes, you can call at any time. A staff member will listen to your suggestions or provide information about your dog’s behavior and well-being.
To respect the dogs’ sleep schedule, staff minimize movement in the facility between 11:00 PM and 6:00 AM.
The easiest way is to use the app on our website or visit us during Reception hours, Monday to Friday, from 10:00 AM to 6:00 PM. A deposit is required to confirm your reservation.
We do not accept reservations by phone.
We are available 24/7, so you can check in at any time.
Of course! We would be delighted to meet you beforehand.
You are welcome during reception hours, Monday to Friday, from 10:00 to 18:00. Outside these hours, a staff member can show you our facilities.
For English-speaking guests, we recommend visiting during reception hours or scheduling a call in advance to ensure an English-speaking staff member will assist you.
The deposit paid is non-transferable and non-portable and is refundable only under certain conditions: if the reservation is canceled and the reception is notified at least 15 calendar days before the first day of the reserved period. In this case, the cost of one night will be retained, according to the type of room booked.
The deposit represents payment for reserving the room for the desired period and is fully deducted from the total stay cost. The retained night’s cost covers the processing of the reservation and cancellation, as well as related bank transaction fees.
No. The accommodation fee must be paid in advance, at the time of signing the contract, for the entire stay.
The flow of arrivals and departures, especially during busy periods, requires time to prepare the rooms. If check-in or check-out occurs outside the scheduled hours, additional costs arise due to the use of spaces for pets arriving earlier or leaving later. These areas require extra cleaning and management, and the fee reflects our additional responsibility during these time slots.
- Cat’s health booklet.
- Usual food, portioned in bags to ensure the cat receives the exact amount.
- Toys: maximum 2 non-edible toys, which must be new or intact, with no missing parts. Otherwise, there is a risk the cat may have ingested pieces, and veterinary assistance will be called at your expense.
- Blankets, beds, and play sets: we have enough, washed and disinfected continuously, so it is not necessary to bring them from home.
- Familiar scent: you may bring a T-shirt, which can be left behind. Experience shows nothing more is needed.
- Motivational toys or chewable items (edible): must be approved by Reception and one of our trainers.
- Water: if the cat is sensitive, bring the water it is used to or bottled water. Our water is filtered and tested, but some cats prefer their own.
- Litter: provided, cleaned, and disinfected permanently. You can bring the usual litter; alternatively, you can buy litter from our Pet Shop or use ours for an additional fee.
- Transport: it is recommended to bring and pick up the cat using a special carrier or a secure textile transporter, not in your arms.
Our main concern is the well-being and safety of our guests. Therefore, we can accept a kitten that has received its booster for the polyvalent vaccine at least 10 days before boarding, which is usually around 3 months of age.
In this case, signing an addendum to the accommodation contract will be required.
There is no strict maximum. However, we must ensure we can meet the care requirements of your older cat. Please discuss with us before booking and provide as many details as possible about your cat’s needs: diet, treatments, medical conditions, etc.
In certain situations, we may recommend one of the VIP rooms or choose together the most suitable solution for your cat.
For cats over 6 years old, signing an addendum to the accommodation contract is required.
Kittens under 4 months are very sensitive and may have undetected congenital problems, diseases in the incubation period, or other conditions. Similarly, cats over 6 years old, considered in the later stage of life, may have undiscovered or unexpected medical issues.
From a medical perspective, both age groups are considered “high-risk.”
We assure you that we will do everything possible to make your cat’s stay with us as safe and pleasant as possible, and we thank you for your understanding.
At the Pet Hotel, cats may expend more energy than usual. Some may become more active, while others might experience a decreased appetite due to the change in environment or missing their family.
In any case, we will inform you if any issues arise and, together with you, we will find the best solutions.
We do everything possible to ensure your cat's stay with us is as safe and comfortable as possible. Our staff is stable, has worked with us for many years, all own pets themselves, and are trained to quickly identify any problems.
If a medical issue is detected, we first try to contact you (so please provide a second phone number) and handle the situation together. If we cannot reach you, we contact your veterinarian according to the details in the care sheet or the collaborating emergency service.
The entire procedure usually takes a maximum of 30 minutes for minor issues. For more complex situations, the collaborating emergency service will take over the case.
Our top priority is the well-being of our guests.
Our facility is regularly dewormed and disinfected using professional medical and veterinary-grade products, as well as approved disinfectant detergents (Vircon, Ultrafresh). Rooms are disinfected after each stay, and annexes and walking areas are cleaned, disinfected, and dewormed periodically.
Although many animals pass through our doors, we ensure all are up to date with vaccinations and deworming.
Despite all our efforts, a stay at our facility can be a stressful change for some animals. This stress may be positive, expressed as exuberance, excitement, curiosity toward other animals, interaction with caregivers, and play, or negative, as a reaction to a new environment and separation from family. Stress can affect the body, leading to reduced immunity, gastrointestinal issues, or weight loss.
The most common medical issues we encounter are intestinal, especially diarrhea, caused by stress, changes in drinking water, or treats brought by owners. These issues generally resolve quickly.
Other problems may include the worsening of existing, even undetected or invisible, conditions, some of which may be dermatological.
In conclusion, we consider the risk at the Pet Hotel no higher than during a normal outing in the park.
The cat must be vaccinated and dewormed internally and externally according to its age. All this information must be recorded in the health booklet, which you will present at check-in. Vaccinations must be administered at least 10 days before the stay, and deworming at least 5 days prior.
To ensure the best possible care, please inform us at the time of booking about any medical conditions or health issues your cat may have.
Cats under 4 months and over 6 years old, considered “high-risk groups,” will require signing an addendum to the accommodation contract.
Absolutely! You may bring up to 2 non-edible toys, which must be new or intact, with no missing parts. Otherwise, we will consider that there is a risk your cat may have ingested pieces, and in such a case, the veterinary emergency service will be called, with the cost borne by you.
We have plenty of blankets and baskets, which are constantly washed and disinfected, so there’s no need to bring blankets, mattresses, or beds from home—especially textile ones or those filled with batting, which are often chewed.
We also provide stainless steel bowls and stands, all cleaned and disinfected after each checkout.
We try to make things as easy as possible for you, so it’s best to leave behind any unnecessary luggage.
Of course! This is the best option. Please portion the food from home into plastic bags so we can ensure the cat receives exactly the right amount.
If she’s used to cooked food, we recommend bringing similar canned food. There is a wide and high-quality selection on the market, including BIO products or options for picky cats.
We do not accept bones, perishable cooked food, or any type of raw food.
All these measures are based on our experience and are intended to provide maximum safety and care for our guests.
We will inform you of the issue and, together with you, we will manage the situation. If time allows, you can place an online order with delivery to us, or alternatively, we can provide food from the Royal Canin range, which will be paid for at check-out.
We can administer oral treatments, in the form of pills or liquid solutions, as well as external treatments. In these cases, the treatment must be organized by you according to days and times, in small bags or special containers. Please bring the exact amount needed, without any surplus.
Of course! The cat will have her own individual room.
We have the facilities and qualified staff necessary to provide the best care for any cat breed.
If there are special circumstances, please contact Reception before booking to ensure you choose the most suitable option for your cat.
For safety reasons, we can accommodate a maximum of 2 cats in a standard room and up to 4 cats in a VIP room, and only if they belong to the same owner and live together. In this case, each additional cat receives a 50% discount on the room rate per night.
Many unneutered male cats, when staying with us, may have a tendency to mark their rooms. They sense the presence of other cats, both males and females, see and hear them, and detect their scents. Even if they don’t show this behavior at home, it can happen at the Pet Hotel.
Although we try to clean as quickly as possible, it may take some time before the room is perfectly sanitized, during which the cat might step in urine. Cats can be very particular and sensitive to changes – sometimes they dislike the litter, the room, or other aspects, which may cause them to not use the litter properly.
After a longer absence, you may also be more sensitive to her scent.
For these reasons, we recommend scheduling a grooming session for your cat (if she’s used to it) at our Pet Salon, where you will benefit from preferential rates.
This is necessary for the well-being of your cat, to ensure that no adverse reactions occur and that immunity has been properly established.
The Ringstar Pet Hotel facility has staff and/or an administrator available 24/7. However, they do not stay inside the cat’s room or walking enclosures, and cats are not continuously monitored via video by staff.
If you choose a room with webcam access, your support is appreciated to help make your cats stay as pleasant as possible. You can call at any time, and a staff member will listen to your suggestions.
To respect the cats’ rest hours and not disturb their sleep schedule, staff minimize movement in the facility between 11:00 PM and 6:00 AM.
Yes, you can call at any time. A staff member will listen to your suggestions or provide information about your cat’s behavior and well-being.
To respect the cat’ sleep schedule, staff minimize movement in the facility between 11:00 PM and 6:00 AM.
The easiest way is to use the app on our website or visit us during Reception hours, Monday to Friday, from 10:00 AM to 6:00 PM. A deposit is required to confirm your reservation.
We do not accept reservations by phone.
We are available 24/7, so you can check in at any time.
Of course! We would be delighted to meet you beforehand.
You are welcome during reception hours, Monday to Friday, from 10:00 to 18:00. Outside these hours, a staff member can show you our facilities.
For English-speaking guests, we recommend visiting during reception hours or scheduling a call in advance to ensure an English-speaking staff member will assist you.
The deposit paid is non-transferable and non-portable and is refundable only under certain conditions: if the reservation is canceled and the reception is notified at least 15 calendar days before the first day of the reserved period. In this case, the cost of one night will be retained, according to the type of room booked.
The deposit represents payment for reserving the room for the desired period and is fully deducted from the total stay cost. The retained night’s cost covers the processing of the reservation and cancellation, as well as related bank transaction fees.
No. The accommodation fee must be paid in advance, at the time of signing the contract, for the entire stay.
The flow of arrivals and departures, especially during busy periods, requires time to prepare the rooms. If check-in or check-out occurs outside the scheduled hours, additional costs arise due to the use of spaces for pets arriving earlier or leaving later. These areas require extra cleaning and management, and the fee reflects our additional responsibility during these time slots.
We frequently care for rodents (chinchillas, hamsters, guinea pigs, etc.), parrots and other cage birds, reptiles, and even fish.
As a rule, we can safely use the rooms for cats, located in a separate, quiet annex, equipped with ambient music and air conditioning, or, if needed, even one of the VIP rooms.
You will need to bring your pet’s usual shelter—cage, carrier, terrarium, etc.—their food with precise instructions, and any other items you consider will make their stay with us more comfortable.
We do everything possible to ensure that your pet’s stay with us is safe and pleasant. Our staff is stable and has been working with us for many years.
If a medical issue is detected, we first try to contact you (so please provide a second phone number) and manage the situation together. If we cannot reach you, we contact your veterinarian, according to the details in the boarding form, or our partner emergency service.
The entire procedure generally takes a maximum of 30 minutes for simple issues. In more complex situations, the partner emergency service will take over the case.
Our activity is guided by love for animals. We do everything possible to ensure their well-being.
Our facility is regularly dewormed and disinfected using professional medical and veterinary-grade products, as well as approved disinfectant detergents (Vircon, Ultrafresh). Rooms are disinfected after each stay, and annexes and walking areas are cleaned, disinfected, and dewormed periodically.
Although many animals come to us, we ensure that all have up-to-date vaccinations and deworming.
Despite our efforts, for some animals, a stay with us may represent a stress-inducing change. This stress can be positive—manifested through exuberance, agitation, noticing, hearing, and smelling other animals, interaction with caregivers, and play—or negative, as a reaction to a change of environment and separation from family. Stress can affect the body, leading to reduced immunity, gastrointestinal issues, weight loss, and more.
The most common medical issues we encounter are intestinal, especially diarrhea. These usually arise from stress, changes in usual water, various treats, or “goodies” brought by owners, and generally resolve quickly.
Other possible issues include the aggravation of existing conditions, even those undetected or invisible, as well as dermatological problems.
Small animals are generally very sensitive, and determining their exact age and overall condition can be difficult. They may have undetected congenital issues, illnesses in the incubation period, or other medical conditions.
We assure you that we will do everything possible to make your pet’s stay with us as safe and pleasant as possible, and we thank you for your understanding.
At Ringstar Pet Hotel, there are staff members and/or an administrator available 24/7. However, they do not stay in the room with the animal, and the animal is not monitored via video by the staff.
If you choose a room with webcam access, we appreciate any support from you to help make your pet’s stay as pleasant as possible.
You can call at any time, and a staff member will listen to your requests.
To respect the animals’ rest hours and avoid disturbing their sleep, staff move as little as possible within the facility between 11:00 PM and 6:00 AM.
Yes, you can call at any time, and a staff member will listen to your requests or inform you about your pet’s condition and behavior.
To respect the animals’ rest hours and avoid disturbing their sleep, staff move as little as possible within the facility between 11:00 PM and 6:00 AM.
Book the perfect room for your pet
The easiest way is to call us Monday to Friday, from 10:00 AM
to 6:00 PM, or to fill out the online booking form. Our team
will check availability and get back to you with all
the necessary details.
