What is the minimum age of a puppy that we accept to accommodate?

Our main concern is the well-being and safety of our guests, therefore we can accept a puppy that has the reference slip for the multivalent vaccine done at least 10 days before the accommodation, thus around 3 months of age. In this case, an appendix to the accommodation agreement will be required and the puppy will not leave the room and will not get in direct touch with other puppies.


Is there a maximum age?

No, but we have to make sure we can meet the care requirements for your old dog. So talk to us before your reservation about what your dog’s needs are. It is important to give us as much detail as possible: food, treatment, affections, if he can climb stairs or not etc. In some cases we recommend one of our VIP rooms or we will choose together the best solution for your dog.
After the age of 6 an annex to the accommodation agreement is required.


Why should I sign an appendix to the accommodation agreement for puppies under 4 months of age or dogs aged 6 or more?

Because puppies under the age of 4 months are very sensitive, they may have congenital problems that are still undetected or other diseases and problems. In the case of dogs over 6 years of age, when they are considered to have passed into the second part of their life, there may be undiscovered or unexpected medical problems.
Both age groups are medically considered “at high risk”.
We assure you that we will do our utmost to ensure that your puppy’s stay is as safe and enjoyable as possible and we thank you for your understanding.


What do I have to bring with my puppy?

  • first of all, the health card
  • the usual food, portioned in bags (it’s compulsory to be portioned!!!)
  • we allow up to 2 inedible toys that must be new or whole, with no missing pieces (Otherwise, we will assume that your pet has swallowed toy pieces and we will have to call the veterinary ambulance, a service that you will have to pay for)
  • we have a large number of blankets and baskets, which we always wash and disinfect, so there is no need for other blankets, mattresses or flat beds from you, especially textiles or mattresses filled with wadding, which in most cases will be eaten away
  • in order for your pet to feel your smell is best for you to give up only one of your T-shirts (We do not need more from our experience)
  • you can bring motivational toys (to be filled with food) or (only edible) items to be eaten, but they will need to be approved by the Receptionist and one of our training instructors.
  • If your pet has a more sensitive stomach, it is best to bring your regular water or flat water. Our water source is filtered and tested but sensitive dogs prefer the water they are accustomed to

Is it possible for my pet to lose weight while staying at the pet hotel?

At the pet hotel dogs can consume more energy than usual, they are more dynamic, feel other puppies and play more, in which case the usual portion of food is not enough or, although we try to avoid such situations, they can have a decreased appetite due to environmental change and family longing.
Also, please make sure that you choose, in the cold season, a room with a thermal regime that is appropriate for your puppy’s needs.
In any case, we’ll let you know if there’s any kind of trouble with your pet and we’ll look for solutions together.


What happens if there are medical problems?

We do our best to make your puppy’s stay as safe and enjoyable as possible. Our staff is stable and has worked for many years here, they all have personal dogs and they are trained to identify various problems. If a medical problem is detected we first try to make contact with you (that is why we need a second phone number) and together with you we manage the situation the best we can. If we cannot find you we contact your vet (from the accommodation details) or the ambulance service. All this procedure takes up to 30 minutes for simple problems. In the event of a serious problem, we will immediately call the collaborating ambulance service, which will take over the case.


Is it possible for my pet to get sick during its stay with you?

Our activity is governed by love for animals and we are doing everything for their well-being.
Our location is periodically cleaned and disinfected. We use professional veterinary products and attested disinfectant detergents. (Vircon, Ultrafresh)
The rooms are disinfected after each accommodation and the annexes and walkways are washed, disinfected and periodically dewormed.
Though many animals cross our threshold, we make sure they all have the vaccines and all other medical requirements up to date.
Although we are working hard, your dogs’ staying with us is, for some of them, a stress-generating change. It may be positive, characterized by exuberance and agitation. The dog feels, hears and smells other pups, interacts with the caregivers and plays along or it can be a negative stress, as a reaction to changing the environment and family break-up. We all know the influence of stress on the body. This can lead to decreased immunity, gastrointestinal problems, weight loss, etc.
The most common medical problems we face are diseases affecting the intestines, diarrheal stools in particular. These occur because of the stress, the change of the usual water, the various rewards or “goodies” that owners bring for their pets when they accommodate them here and they are usually solved quickly.
Other problems that may arise are accentuations of existing, undetected or even still invisible conditions, dermatological problems being some of them.
Also, any pet community such as a pet hotel but also found in most parks or playgrounds, poses a risk of Infectious canine bronchitis (see question no. 29) and that is why we are asking for a minimum of 10 days since vaccination before your check-in.
In conclusion, we consider that the risk at a pet hotel is not higher than in the case of a normal exit to the park.


Why does my pet sometimes smell differently when I take it home?

Many unsterilized dogs, when staying with us, tend to mark their rooms. They feel the presence of other dogs (males and females), see when other pups pass in front of their rooms, hear and smell them. Even if at home they do not have this behavior, at the pet hotel they are going to urinate in the room. No matter how much we try, it takes a while for us to clean up and meanwhile the puppy is more agitated and thus tramping in their urine.
During outings, by playing or socializing puppies can get dirty.
Also, after a longer absence of your puppy you can become more sensitive to the smell.
For these reasons, we recommend that you schedule your pet for a clean-up at our pet lounge where you will benefit from preferential prices.


What conditions must a puppy meet in order to be accommodated?

It must be vaccinated, including the vaccine against Infectious canine bronchitis, dewormed internally and externally according to its age and have a micro cip inserted. All of this must be found in the puppy’s health card that you will be presenting at the accommodation. All vaccines must be made at least 10 days prior to accommodation and deworming should be done at least 5 days prior to accommodation.
In order for us to be able to provide the best care for your pet you will need to inform us about any affection or suffering of your puppy starting right since the booking of the room.
For puppies under 4 months or over 6 years, who are considered to be the high-risk group, we will have an annex to the accommodation agreement.


Between what hours can one do the check-in and check-out?

Your pet’s accommodation can be made starting with 14:00 o’clock at any time and is non-stop at your disposal, and the check-out is done before 14:00.
Check-ins and check-outs outside these hours will be charged as follows:
– check-ins made between 8: 00 – 14: 00 or check-outs made between 14: 00-20: 00 are charged with the equivalent of ½ of the rate of one night accommodation.
– check-ins before 8:00 or check-outs after 20:00 are the equivalent of one night’s accommodation.


Can I visit you before I decide?

Of course, you can. Moreover, we would be glad to know each other before!
We look forward to welcoming you during the reception hours from Monday to Friday between 9:00 and 17:00 or whenever you want to, when a duty employee will show you around our location.
For English-speaking guests we recommend visiting during the reception hours or making a prior schedule by phone call in order to make sure they are welcomed by an English speaking employee.


How do I make a reservation?

The easiest way is to use the application on our site (link) or visit us during the reception hours from Monday to Friday between 9: 00-17: 00. You will have to pay a deposit to confirm your booking.
We do not make phone reservations.


What is the cancellation policy?

The stay of your dog in our hotel is considered a holiday so in case of cancellation the paid advance is considered the price of the service to block the room during the desired period of time.


My dog drinks plenty of water after I take it home. Why?

All puppies constantly benefit from fresh water in the room and on the playgrounds, we make sure of it permanently.
There are dogs who have the habit of playing or pouring water. We try to prevent this behavior.
If a puppy comes at the check-out right from its play time it can happen to be thirsty. While there is permanent water in the playgrounds, by being so enthusiastic about playing or socializing, it may happen that your dog does not drink water just before you take it back home.


Can I bring its favorite toys?

Of course you can but we only allow up to 2 inedible toys that must be new or whole, with no missing pieces. Otherwise, we will assume that your pet has swallowed toy pieces and we will have to call the veterinary ambulance, a service that you will have to pay for.
If your dog comes out with toys in the playgrounds, they can get stuck with toys of other puppies, so please ask them back at the check-out.


Can we bring its own bed? What about the bowls?

We have a large number of blankets and baskets, which we wash and disinfect permanently, so there is no need for blankets, mattresses or flat beds, especially textiles or mattresses filled with wadding, which in most cases will be nibbled.
We have stainless steel bowls and holders for large dogs, all cleaned and disinfected after each check-out.
Therefore, we do not think it is necessary for you to bring any. We try to make things as easy as possible for you, so it is good to give up luggage that is not necessarily needed.


Do we bring its usual food?

Of course! It’s the best option. Please take it from your home in plastic bags so as to make sure that your pet gets the right portion.
If it usually eats cooked food, we recommend that you bring cans with similar food. There is a generous offer on the market, of high quality too, including BIO or special food for finical dogs.
We do not accept bones or perishable food, as well as any raw food.
All these measures are the result of our experience and are to make sure that we provide maximum safety and care to our guests.


What happens if the food is not enough?

We shall report the problem and together with you we shall handle the situation. If there is enough time, you will be able to make an online order with delivery to us or we can give your pet a meal from the “Royal Canin” offer that you will pay at the check-out.


Can you manage its health treatment?

We can administer oral treatments in the form of pills or pungent solutions and external treatments. In these cases, the treatment should be organized by you in days or hours in special bags or boxes. Please bring the exact number, without any extra quantities.
We do not administer injectable treatments. For these cases you can use an external veterinary service.
In case of puppies under treatment it is necessary to sign an annex to the accommodation contract.


Do you accept female dogs in heat?

Of course we do. They will have their own room without a terrace and will go outside individually.


Do you accept any dog breed?

We have prepared our facilities and qualified staff in such a way that we are able to provide the best care for any dog breed.
If there are any special cases, please contact Reception before booking to ensure that you choose the best option for your puppy.
For sensitive breeds there are rooms with different thermal regimes, for the more active puppies there are rooms with a terrace of their own and for the aggressive dogs there are rooms that allow their management with a low interaction.


I have an aggressive dog. Can I accommodate it at your hotel?

For aggressive dogs towards other dogs there are individual rooms and they will be taken out in individual pens without interacting with other puppies.
For difficult dogs towards humans we have rooms that allow their management with low interaction so as to minimize their stress.
For any such case, please contact us and tell us in detail everything about that specific situation. We will make sure you choose the best option.


Are the puppies in Ringstar Pet Hotel permanently supervised?

At Ringstar Pet Hotel there are employees who are on duty 24/24 hours, 7/7 days, but they do not stay with your non-speaking friend in the same room and your pet is not video supervised by the employees in real time.
As you know, you can opt for a camera with webcam access, in which case we appreciate any help from you in order to give your puppy a pleasant stay with us.
You can call us any time and the employee who is on duty at that time will listen to your suggestions or let you know how your puppy is doing.
In order to observe the rest hours of the puppies and to not keep them from sleeping, employees walk as little as possible between 23: 00-6: 00.


Can my puppies stay in the same room?

For safety reasons, we can accommodate a maximum of 2 medium / high sized puppies or 3 small puppies in the same room and only if they have the same owner and live together. In this case, each extra puppy has a 50% discount on the room rate per night.


Can I call and find out how my dog is?

You can call us any time and the employee who is on duty at that time will listen to your suggestions or let you know how your puppy is doing.
Please note that in order to observe the rest hours of the puppies and to not keep them from sleeping, employees walk as little as possible between 23:00 – 6:00.


Why do I have to pay a fee for a different hour of checking in or out?

The flow of accommodation, especially in crowded periods, needs a break for the personnel to be able to prepare the rooms. In the case of different hours additional costs are incurred due to the use of other lodgings for late returnees or for those arriving earlier. These spaces require additional cleaning and management, hence the extra charges. These fees also reflect our responsibility poured into the outdated hours.


What can I do to keep my puppy out of boredom while staying at the pet hotel?

Our main concern is the welfare of our guests. To the extent that the puppy is also sociable, you can opt for the additional Day Care service, which involves bringing the puppy into groups for socialization and playing (see Day Care details).
In some cases you can opt for treadmill or individual walks. The price of these extra services will be discussed at the Reception and depends on your puppy’s exact needs.
In case of a stay longer than 2 weeks you can also choose training lessons with one of our attested instructors.


Why is there a waiting period of 10 days since the last vaccine?

Because, for the sake of your puppy, we want to make sure there are no side effects and that its immunity is working properly.


What is Kennel Cough?

“Kennel cough, or tracheobronchitis, is an infectious bronchitis that could be compared to a cold with a scratchy throat in people. ”
Details at http://www.pethealthnetwork.com/dog-health/dog-diseases-conditions-a-z/bordetella-101-kennel-cough-and-your-dog






What is the minimum age of a cat that we accept to accommodate?

Our main concern is the welfare and safety of our guests, so we can receive a kitten that had the booster shot for the multipurpose vaccine done at least 10 days before check-in. So about 3 months old. In this case, an annex to the accommodation contract will be required.


Is there a maximum age?

[Vc_column_text]Not. But we need to make sure that we can meet the care requirements for your old cat. So discuss with us, before booking, what your cat’s needs are. It is important to give us as much detail as possible: nutrition, treatment, condition, etc. In some cases we will recommend one of the VIP rooms, or together we will choose the best solution for your cat.
After the age of 6, an annex to the accommodation contract is required. [/vc_column_text]
Why do I have to sign an annex to the accommodation contract for kittens under 4 months or cats over 6 years old?

Because the kittens under the age of 4 months are very sensitive, they may have congenital problems not yet discovered or other problems, and, in the case of cats over 6 years old, when they are considered to have already passed in the second part of life, there may be undiscovered or unexpected medical problems.
Both age groups are considered medically “high risk”.
We assure you that we will do everything in our power to make your cat’s stay with us as safe and enjoyable as possible, and thank you for your understanding.


What should I bring with the cat?

  • primarily the health book,
  • the normal food, split into bags (mandatory portioned !!!)
  • we allow up to 2 toys, non-edible, which must be new or complete, without missing pieces. Otherwise we will assume that he has swallowed pieces of toy and we will have to call a veterinary ambulance, service that you will have to pay.
  • we have a large number of large blankets, baskets, play sets, which we wash and disinfect permanently, so no need to bring your own.
  • In order to leave your scent with your pet, a shirt is allowed, which you can give up. From our experience there is no need for more.
  • you can bring motivational toys (which are filled with food), or donuts (only edible), but they will have to be approved by the Reception and one of our training instructors.
  • If you have a cat that has a sensitive stomach, it is best to bring it regular or plain water. Our water source is filtered and tested, but sensitive cats prefer the water they are used to.
  • we have litter boxes, which we wash and disinfect permanently, so there is no need to bring a new one.
  • is best to bring your normal sand, but you can also find some in our small Pet Shop, or we can use our sand for an additional fee.
  • it is better to bring and retrieve the cat with a special transport cage, or with a secure textile carrier, not in your arms please!

    • Is it possible to lose weight while staying at a pet hotel?

      In pet hotel cats can consume more energy than usual. They are more dynamic or may have decreased appetite due to changing environment and family longing.
      In any case, we will let you know if there are problems and, together, we will look for solutions.


      What if medical problems occur?

      We do everything in our power to make your cat’s stay with us as safe and enjoyable as possible. Our staff have been working with us for many years, they all have personal pets and they are all trained on identifying problems. In the case of finding a medical problem, first we try to contact you, (therefore a second phone number is necessary), and together with you we manage the situation as best as possible. If we are unable to find you, we contact your veterinarian (from the accommodation details), or our ambulance service collaborator. All this procedure takes a maximum of 30 minutes, for simple problems. In a different case, we will call our collaborating ambulance service, which will take over the case.


      Is it possible to get sick while staying with you?

      Our activity is governed by love of animals. We do everything for their well being.
      Our location is periodically disinfested and disinfected. We use professional substances, for medical, veterinary use, approved disinfectant detergents. (Vircon, Ultrafresh)
      The rooms are disinfected after each accommodation, and the annexes and walk spaces are washed, disinfected and periodically disinfested.
      Although many animals are crossing our threshold, we make sure that all have the vaccinations and disinfested.
      Although we strive hard, staying with us is, in some cases, a stressful change. It can be positive, characterized by exuberance, agitation, feeling, hearing, smelling other animals, interacting with carers, playing; or it can be negative, as a reaction to changing the environment. We all know the influence of stress on the body. It leads to decreased immunity, gastrointestinal problems, weight loss, etc.
      The most common medical problem that we face is an intestinal one, diarrhea in particular. They occur due to stress, the change of water, the various rewards or “goodnesses” that the owners leave at the hotel, and, usually, it is quickly solved.
      Other problems that may arise are the exacerbation of existing conditions, even undetected or still invisible, dermatological problems being some of them.
      In conclusion, we consider that in the pet hotel the risk is not greater than in the case of a normal outing.


      Why does when I pick-up my cat it sometimes smells differently?

      Some un-neutered male cats, when they stay with us, tend to mark their rooms. They feel the presence of other cats, male and female, see them, hear them, smell them. Even if they do not have this behavior at home, at the pet hotel, they happen to mark. No matter how hard we try, it will take some time until we clean, during which time, the smell sets. We all know how pretentious and unresponsive to changes cats can be! They might not like the sand, the litter, the room, and many other things, which may cause them not to go to the bathroom where they should.
      And you might, after a longer absence, become more sensitive to its smell.
      For these reasons we recommend that you schedule it for a wash (if done before), at our pet salon, where you will benefit from preferential prices.


      What conditions does a cat need to meet to be accommodated?

      Must be vaccinated, internally and externally disinfested, depending on age. All these must be found in the health booklet that you will present at check-in. All vaccines must be done at least 10 days before check-in, and the dissinfestations must be at least 5 days before the accommodation.
      In order to provide the best care, you will need to inform us of any illness your cat might have, when booking the room.
      For cats under 4 months, or over 6 years old, considered a high risk group, we will have an annex to the accommodation contract.


      Between what hours can one do the check-in and check-out?

      Your pet’s accommodation can be made starting with 14:00 o’clock at any time and is non-stop at your disposal, and the check-out is done before 14:00.
      Check-ins and check-outs outside these hours will be charged as follows:
      – check-ins made between 8: 00 – 14: 00 or check-outs made between 14: 00-20: 00 are charged with the equivalent of ½ of the rate of one night accommodation.
      – check-ins before 8:00 or check-outs after 20:00 are the equivalent of one night’s accommodation


      Can I visit you before I decide?

      Of course, you can. Moreover, we would be glad to know each other before!
      We look forward to welcoming you during the reception hours from Monday to Friday between 9:00 and 17:00 or whenever you want to, when a duty employee will show you around our location.
      For English-speaking guests we recommend visiting during the reception hours or making a prior schedule by phone call in order to make sure they are welcomed by an English speaking employee.


      How do I make a reservation?

      The easiest way is to use the application on our site (link) or visit us during the reception hours from Monday to Friday between 9: 00-17: 00. You will have to pay a deposit to confirm your booking.
      We do not make phone reservations.


      What is the cancellation policy?

      The stay of your dog in our hotel is considered a holiday so in case of cancellation the paid advance is considered the price of the service to block the room during the desired period of time.


      Can I bring its favorite toys?

      Of course you can but we only allow up to 2 inedible toys that must be new or whole, with no missing pieces. Otherwise, we will assume that your pet has swallowed toy pieces and we will have to call the veterinary ambulance, a service that you will have to pay for.


      Can we bring him his cot? What about the bowls?

      We have a large number of blankets and baskets, which we wash and disinfect permanently, so there is no need for blankets, mattresses or flat beds, especially textiles or mattresses filled with wadding, which in most cases will be nibbled.
      We have stainless steel bowls and holders for large dogs, all cleaned and disinfected after each check-out.
      Therefore, we do not think it is necessary for you to bring any. We try to make things as easy as possible for you, so it is good to give up luggage that is not necessarily needed.


      Do we bring its usual food?

      [Vc_column_text] Of course! It’s the best option. Please take it from your home in plastic bags so as to make sure that your pet gets the right portion.
      If it usually eats cooked food, we recommend that you bring cans with similar food. There is a generous offer on the market, of high quality too, including BIO or special food for finical dogs.
      We do not accept bones or perishable food, as well as any raw food.
      All these measures are the result of our experience and are to make sure that we provide maximum safety and care to our guests. [/vc_column_text]
      What happens if the food is not enough?

      We shall report the problem and together with you we shall handle the situation. If there is enough time, you will be able to make an online order with delivery to us or we can give your pet a meal from the “Royal Canin” offer that you will pay at the check-out.


      Can you manage its health treatment?

      We can administer oral treatments in the form of pills or pungent solutions and external treatments. In these cases, the treatment should be organized by you in days or hours in special bags or boxes. Please bring the exact number, without any extra quantities.
      We do not administer injectable treatments. For these cases you can use an external veterinary service.
      In case of puppies under treatment it is necessary to sign an annex to the accommodation contract.


      Do you accept females in heat?

      Sure. They will have their own individual room.


      Do you accept any cat breed?

      [Vc_column_text]
      We have the facilities and the qualified staff so that we can provide the best care for any breed.
      If there are special cases please contact the Reception before booking, to make sure you choose the best option for your cat. [/vc_column_text]
      Are the cats at the Ringstar Pet Hotel permanently monitored?

      In the Ringstar Pet Hotel there are 24/24 employees and / or administrator for 7/7 days, but they do not stay with the cat in the room, and this is not supervised by the employees.
      As you know, you can opt for a room with a webcam, in which case we appreciate any help from you in giving your cat a pleasant stay with us.
      You can call at any time, and a service employee will listen to your suggestions.
      In order to respect the pet’s resting hours and not to ruin their sleep schedule, the employees circulated as little as possible in the premises between 23.00-6.00.

      Can my cats stay in the same room?

      For safety reasons we can accommodate maximum 2 cats in a normal room and maximum 4 cats in a VIP room and only if they have the same owner and live together. In this case, each additional cat receives a 50% reduction in the price of the room per night.


      Can I call to find out how my cat is?

      You can call at any time, and a service employee will listen to your suggestions, or inform you about how your cat looks.
      In order to respect the hours of rest of the animals and not to ruin their sleep schedule, the employees circulated as little as possible in the premises between 23.00-6.00.


      Why do I have to pay a fee for a different hour of checking in or out?

      The flow of accommodation, especially in crowded periods, needs a break for the personnel to be able to prepare the rooms. In the case of different hours additional costs are incurred due to the use of other lodgings for late returnees or for those arriving earlier. These spaces require additional cleaning and management, hence the extra charges. These fees also reflect our responsibility poured into the outdated hours.


      Why is there a 10 day waiting period since the last vaccine?

      Because for the sake of your cat, we want to make sure that there are no adverse reactions and that immunity has settled.








      What other animals did you host at Ringstar Pet Hotel?

      Frequently we take care of rodents (chinchillas, hamsters, guinea pigs, etc.), parrots and other cage birds, reptiles and even fish.


      Are there special rooms for animals other than cats and cats?

      Usually, we can easily use the rooms for cats, which are in a separate, quiet annex, with music and air conditioning, or even one of the VIP rooms.


      What conditions must be met in order to accommodate our pet?

      You will need to bring his usual shelter, cage, terrarium, etc., food with exact instructions, and whatever you think will make his stay more enjoyable.


      What happens if there are medical problems?

      We do our best to make your puppy’s stay as safe and enjoyable as possible. Our staff is stable and has worked for many years here, they all have personal dogs and they are trained to identify various problems. If a medical problem is detected we first try to make contact with you (that is why we need a second phone number) and together with you we manage the situation the best we can. If we cannot find you we contact your vet (from the accommodation details) or the ambulance service. All this procedure takes up to 30 minutes for simple problems. In the event of a serious problem, we will immediately call the collaborating ambulance service, which will take over the case.


      Is it possible for my pet to get sick during its stay with you?

      OOur activity is governed by love for animals and we are doing everything for their well-being.
      Our location is periodically cleaned and disinfected. We use professional veterinary products and attested disinfectant detergents. (Vircon, Ultrafresh)
      The rooms are disinfected after each accommodation and the annexes and walkways are washed, disinfected and periodically dewormed.
      Though many animals cross our threshold, we make sure they all have the vaccines and all other medical requirements up to date.
      Although we are working hard, your dogs’ staying with us is, for some of them, a stress-generating change. It may be positive, characterized by exuberance and agitation. The dog feels, hears and smells other pups, interacts with the caregivers and plays along or it can be a negative stress, as a reaction to changing the environment and family break-up. We all know the influence of stress on the body. This can lead to decreased immunity, gastrointestinal problems, weight loss, etc.
      The most common medical problems we face are diseases affecting the intestines, diarrheal stools in particular. These occur because of the stress, the change of the usual water, the various rewards or “goodies” that owners bring for their pets when they accommodate them here and they are usually solved quickly.
      Other problems that may arise are accentuations of existing, undetected or even still invisible conditions, dermatological problems being some of them.


      Why do I have to sign an annex to the accommodation contract for other animals?

      Because usually small animals are very sensitive, their age can be difficult to determine as is their general condition. They may have congenital problems not yet discovered, diseases during the incubation period, or other problems.
      We assure you that we will do our utmost to make your pet’s stay with us as safe and enjoyable as possible, and we thank you for your understanding.


      Between what hours can one do the check-in and check-out?

      We are non-stop at your disposal, so you can come at any time.


      Can I visit you before I decide?

      Of course, you can. Moreover, we would be glad to know each other before!
      We look forward to welcoming you during the reception hours from Monday to Friday between 9:00 and 17:00 or whenever you want to, when a duty employee will show you around our location.
      For English-speaking guests we recommend visiting during the reception hours or making a prior schedule by phone call in order to make sure they are welcomed by an English speaking employee.


      How do I make a reservation?

      The easiest way is to use the application on our site or visit us during the Reception program, from Monday to Friday between 10.00-18.00. You will need to pay an advance to confirm the reservation.
      We do not make phone bookings.


      What is the cancellation policy?

      The stay of your dog in our hotel is considered a holiday so in case of cancellation the paid advance is considered the price of the service to block the room during the desired period of time.


      Are the puppies in Ringstar Pet Hotel permanently supervised?

      At Ringstar Pet Hotel there are employees who are on duty 24/24 hours, 7/7 days, but they do not stay with your non-speaking friend in the same room and your pet is not video supervised by the employees in real time.
      As you know, you can opt for a camera with webcam access, in which case we appreciate any help from you in order to give your puppy a pleasant stay with us.
      You can call us any time and the employee who is on duty at that time will listen to your suggestions or let you know how your puppy is doing.
      In order to observe the rest hours of the puppies and to not keep them from sleeping, employees walk as little as possible between 23: 00-6: 00.


      Can I call to find out how my pet is?

      YYou can call us any time and the employee who is on duty at that time will listen to your suggestions or let you know how your pet is doing.
      Please note that in order to observe the rest hours of the puppies and to not keep them from sleeping, employees walk as little as possible between 23:00 – 6:00.


      Why do I have to pay a fee for a different hour of checking in or out?

      The flow of accommodation, especially in crowded periods, needs a break for the personnel to be able to prepare the rooms. In the case of different hours additional costs are incurred due to the use of other lodgings for late returnees or for those arriving earlier. These spaces require additional cleaning and management, hence the extra charges. These fees also reflect our responsibility poured into the outdated hours.